Outsource your customer service to our Squad of trained and experienced REAL humans.
Support
Support
Squad
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Our squad only includes full time in house team members. This helps us to ensure consistency, accuracy and quality of work. The squad is available 24/7 to ensure timely service to your customers. We always customise the squad to meet your brand tone.
Improve
CSAT
Decrease
Response time
Reduce overhead costs
Empathetic customer handling
Elevate Customer Support with Support Squad: Your Trusted Outsourcing Ally
When it comes to outsourcing your customer service, Support Squad stands as your ultimate solution. Our dedicated team of in-house customer service agents is primed to deliver unparalleled support to your clientele. With adaptable monthly plans tailored to your business requirements, we ensure your customers receive the assistance they deserve. Choose Support Squad and take your customer support to the next level. Our squad is trained on multiple platforms such as Zoho, Freshdesk, Amazon, Zendesk and more.
Unlock Business Growth with Support Squad: Your Expert Email Outreach Partner
In the realm of B2B lead generation, Support Squad emerges as your indispensable ally. Our team of seasoned professionals specializes in generating high-quality B2B leads through targeted emails to prospective clients. With customized strategies aligned to your unique objectives, we pave the path to success. Harness the power of Socialbear and propel your business growth.
Case studies
Client Spotlight: Revolutionizing Home Furnishings Customer Service
Our client, a home furnishings retailer, embarked on a journey to redefine their customer service landscape. With a commitment to elevating customer satisfaction, they partnered with us to streamline their support operations.
By creating the right customer support Squad, our client achieved a remarkable reduction of 40% in both response and resolution times. This transformation translated to heightened customer satisfaction as inquiries were promptly addressed, leaving customers delighted with the seamless support experience.
Furthermore, this efficiency boost enabled our client's internal teams to redirect their focus towards strategic initiatives. With more time and resources at their disposal, they successfully launched new product lines and ventured into untapped market segments, driving substantial business growth.
This client story underscores the undeniable impact of strategic customer service enhancements. It serves as a testament to how the right approach can not only enhance customer satisfaction but also create a pathway for business expansion within the dynamic realm of retail, specifically in the realm of home furnishings.
Case Study: Revamping Customer Service for a Nutraceutical Brand
Challenge: Our client, a Nutraceutical brand, faced a challenge when their customer service inbox overflowed with complaints and queries. Their inability to manage the high ticket volume resulted in delayed responses and dissatisfied customers.
Solution: Recognizing the urgency of the situation, we created the right squad to manage and fix this situation.
- Prompt Responses: With our dedicated customer service squad we achieved faster response and resolution times.
- Customer Satisfaction Boost: The quicker and more attentive responses led to improved customer satisfaction levels, CSAT increased by 65% over a 2 month period.
- Resource Reallocation: Freed from customer service constraints, our client's internal teams could focus on innovating, growing and expanding their product offerings.
Our client's he positive impact of strategic customer service improvements. By partnering with us, they effectively tackled customer concerns, improved satisfaction, and reallocated resources for growth. This story underlines how a refined customer service approach can reshape brand perception and fuel progress in the nutraceutical sector.
FAQs
I am interested- How do I get started?
To get started please email us at help@support-sqaud.co.uk. Our team will get in touch with you and understand your requirements after which we will put together a squad for you.
Who will be part of my Squad?
We have a team of in house trained soldiers. We align the best possible match with keeping their industry, software and sort of responses required in mind. The squad will be lead by one of our Squad Leaders, who will have an average 5+ years of customers success experience. He or She will be the day to day point of contact for you.
Who is a typical Customer Support Soldier?
Our Customer Success Agents are spread across India, all of them with college degrees and proficient in written English. Each of them go through a very rigorous screening (including a written assignment) and interviewing process. After joining our team they go through comprehensive training which includes relationship building, negotiation skills, software and more. We are proud that our team receives more than market standard compensations.
What is the minimum commitment?
We currently work on a 2 hours/day, 6 days a week commitment for a minimum 2 months. This helps us you to judge our services and in turn helps us to recoup the set up cost.
Do you charge any set up cost?
We do not charge any set up costs.
Contact Us
Email
hello@support-squad.co.uk